Last updated: 4 November 2026
This policy explains how deposits work, what happens if you cancel or reschedule, and what to do if you're not happy with our work. It applies to all jobs by Xtreme Tintz (ABN 77 325 546 234).
Deposits We take a deposit before ordering film or confirming a booking. The amount is shown on your deposit invoice. Your deposit is used to order film for your job. Once film has been ordered or cut for your vehicle or property, the deposit is non-refundable. The deposit comes off your final invoice. Cancelling or rescheduling When you tell us What happens to your deposit Before we have ordered your film Full refund of the deposit After film has been ordered, at least 48 hours before your booking Deposit kept; you can move your booking to a new date at no charge Less than 48 hours before your booking, or no-show Deposit kept; a new deposit may be needed to rebook If we need to cancel or reschedule your booking, we will offer you a new date or a full refund of your deposit. Completed work We do not offer refunds on completed work for change of mind, for example if you decide you would prefer a different shade or film after it has been installed.
We will show you the shade options before we start so you can choose with confidence. If you would like a different film after the job is done, we can remove and replace it as a new job at our normal rates. If there's a problem with our work If there is a fault with the film or our installation, such as peeling, lifting edges, contamination or bubbles that do not clear after the curing period, we will fix it. Depending on the problem, we will repair it, re-apply the film, or replace the film. Small water bubbles, haze or streaks are normal while film cures and usually clear within 2 to 4 weeks. Please wait for the curing period before reporting these.
How to ask for a fix Contact us with your name, invoice number and a photo of the problem. We will arrange a time to inspect the vehicle or property. If the problem is covered, we will fix it at no cost to you. Your rights under consumer law Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and get a refund for the unused portion, or compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service fixed in a reasonable time and, if this is not done, to cancel your contract and get a refund for the unused portion of the contract.
Nothing in this policy limits those rights. Contact Xtreme Tintz 4/29 Old Pacific Highway, Yatala QLD Phone: 07 2812 2431 Email: xtremetintz@outlook.com.au
