Last updated: 4 November 2026
About this policy Xtreme Tintz respects your privacy. This policy explains what personal information we collect, why we collect it, how we look after it, and how you can access or correct it. In this policy, "Xtreme Tintz", "we", "us" and "our" means Xtreme Tintz, ABN 77 325 546 234, of 4/29 Old Pacific Highway, Yatala QLD. We provide automotive window tinting, paint and interior protection, and residential and commercial building window tinting. We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to information we collect in person, by phone, by email, by text message, through our website www.xtremetintz.com.au and through our social media pages. What personal information we collect We only collect information we need to quote, book and complete your job and to run our business.
Depending on the service, this may include:
Contact details — your name, phone number, email address and, for building jobs, the property address Vehicle details — make, model, year, body type and, where needed, registration number Property details — window sizes, measurements and photos of the windows to be tinted Job details — quotes, bookings, film choices, notes about your job, deposit and invoice records Payment details — the amount paid, payment method and date; card payments are processed by our payment provider, and we do not store your full card number Photos and video — before and after images of your vehicle or property Communications — emails, text messages, messages through our website or social media, and reviews you leave Website information — your IP address, browser type and the pages you visit (see Website, cookies and advertising) If you are a business or trade customer, we may also collect your business name, ABN and the details of your staff contacts.
We do not ask for sensitive information, such as health information, and ask that you don't send it to us. You can deal with us without giving your name when you only want general information, but we need your details to quote or book a job.
How we collect it we collect most information directly from you, for example when you: fill in a quote or contact form on our website call, email, text or message us on social media book a job, drop off your vehicle or let us measure your property pay a deposit or invoice Sometimes we receive information from others, such as a car dealer, builder, property manager or trade customer who books a job on your behalf, or an advertising platform when you respond to one of our ads. Where we get your details from someone else, we use them only for the job or enquiry they relate to. Why we collect it and how we use it We use your personal information to: respond to your enquiry and prepare a quote book your job and send appointment confirmations and reminders order the right film for your vehicle or windows issue deposit invoices, receipts and final invoices, and take payment complete the work and handle warranty claims follow up after your job and ask for feedback or a review keep business, tax and accounting records improve our services and our website meet our legal obligations We will only use your information for another purpose if you agree, if you would reasonably expect it, or if the law allows or requires it. Photos and video. We may photograph or film your vehicle or property to record its condition and to show our work. We will not identify you, show your number plate or show your property's address on our website or social media without your permission. Let us know if you'd rather we didn't use images of your job. Marketing and opting out We may send you occasional emails or texts about offers, new products or service reminders if you have agreed to receive them or would reasonably expect them as a customer. Every marketing email or text will tell you how to unsubscribe. You can also opt out at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us. Opting out of marketing won't stop messages about a job you've booked, such as confirmations, reminders and invoices. We do not sell or rent your personal information to anyone.
Who we share it with We share personal information only as needed to run the business. This includes: Our staff and contractors, who need your details to do your job Business software providers we use for customer records, quoting, booking, reminders, invoicing, accounting and receipt storage Payment providers and our bank, to process payments Our website host and the platforms that run our online forms Film suppliers and manufacturers, where needed to order film or register a product warranty Marketing agencies and advertising platforms (such as Meta and Google), to run and measure our advertising Our accountant, bookkeeper and professional advisers Government bodies, police or courts, where the law requires or allows it We require our service providers to keep your information secure and use it only for the services they provide to us. Website, cookies and advertising Our website uses cookies and similar tools. These help the site work, remember your preferences, show us how visitors use the site, and measure how well our ads perform. We may use tools from Google and Meta (Facebook and Instagram) to show our ads to people who have visited our site. You can block or delete cookies in your browser settings, though some parts of the site may not work properly. You can also change your ad preferences in your Google and Meta account settings. Our website and social media pages may link to other sites, such as our film suppliers' websites. We aren't responsible for how those sites handle your information, so please check their privacy policies. Storage, security and overseas providers We store personal information electronically in secure, password-protected business systems, and in paper records kept at our premises. We take reasonable steps to protect it from misuse, loss, and unauthorised access or changes. We keep information for as long as we need it for your job, any warranty period, and our tax and legal record-keeping obligations (generally at least five years).
After that, we delete it or remove identifying details. Some of our software and cloud providers store data on servers outside Australia, including in the United States, Canada, New Zealand and other countries. When we use these providers, we take reasonable steps to make sure your information is protected. If a data breach is likely to cause you serious harm, we will contact you and, where required, the Office of the Australian Information Commissioner (OAIC). Access, correction and complaints
You can ask to see the personal information we hold about you, or ask us to correct it if it's wrong, out of date or incomplete. We'll respond within 30 days. We may need to confirm your identity first, and in limited cases the law allows us to refuse access; if so, we'll explain why. If you have a concern about how we've handled your information, please contact us first. We'll look into it and reply in writing within 30 days.
If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. Contact us Xtreme Tintz 4/29 Old Pacific Highway, Yatala QLD Phone: 07 2812 2431 Email: xtremetintz@outlook.com.au Changes to this policy We may update this policy from time to time.
The latest version will always be on our website, with the date it was last updated.
